Complaints and Grievances Policy
POLICY STATEMENT
Empowerdance Pty Ltd ensures that students have access to a fair and equitable process for dealing with complaints and grievances and will provide an avenue for students to appeal against decisions that may affect their progress. The complaints and grievance mechanism as a whole will be made known to any clients, staff and trainees at the time of enrolment or employment.
SCOPE
The policy applies to the director, all Empowerdance Pty Ltd administration staff, students and clients.
RESPONSIBILITY
The policy applies to the director, all Empowerdance Pty Ltd administration staff, students and clients.
Director
Ensures that all staff members are familiar with the complaints policy.
Ensure that the complaints and grievance mechanisms are made available to all prospective students/clients prior to enrolment.
Ensure complaints and grievance procedures are fair and equitable and followed through with integrity.
Staff
Ensure that the complaints and grievance mechanisms are made available to all prospective students/clients prior to enrolment
Ensure complaints and grievance procedures are fair and equitable and followed through with integrity
Student
Ensure any complaints or grievances are spoken about only to the Director or Senior Executive Officers
Are honest and fair in reporting any complaints or grievances
DISCUSSION
Empowerdance Pty Ltd ensures that students have access to a fair and equitable process for dealing with complaints and grievances. Any issues needing to be resolved will be discussed with either the Director, or one of the Senior Executive Officers, and kept confidential at all times. Staff, students and clients will make every effort to resolve complaints or grievances; however, where it cannot be resolved internally, Empowerdance Pty Ltd will advise students of the appropriate body where they can seek further assistance.
An avenue for students to appeal against decisions that may affect their progress in any unit or the course will be made available in the student handbook. The complaints and grievance mechanism as a whole will be made known to any clients, staff and trainees at the time of enrolment or employment.
PROCEDURE
Complaint refers to any problems or feeling of dissatisfaction with the training, trainer or organisation.
If a student or parent has a complaint or grievance they must adhere to the following action steps:
Contact your trainer or teacher to discuss (if no assistance is provided β take step 2)
Contact the supervising principal (if no assistance is provided β take step 3)
Contact Empowerdance directly to seek assistance and advice
Grievance refers to any real or imagined wrong-doing, unfair treatment, or feeling of resentment over any situation, or person
Approval
Director
Empowerdance Pty Ltd