Complaints and Grievances Policy

POLICY STATEMENT

Empowerdance Pty Ltd ensures that students have access to a fair and equitable process for dealing with complaints and grievances and will provide an avenue for students to appeal against decisions that may affect their progress. The complaints and grievance mechanism as a whole will be made known to any clients, staff and trainees at the time of enrolment or employment.

SCOPE

The policy applies to the director, all Empowerdance Pty Ltd administration staff, students and clients.

RESPONSIBILITY

The policy applies to the director, all Empowerdance Pty Ltd administration staff, students and clients.

Director

  1. Ensures that all staff members are familiar with the complaints policy.

  2. Ensure that the complaints and grievance mechanisms are made available to all prospective students/clients prior to enrolment.

  3. Ensure complaints and grievance procedures are fair and equitable and followed through with integrity.

Staff

  1. Ensure that the complaints and grievance mechanisms are made available to all prospective students/clients prior to enrolment

  2. Ensure complaints and grievance procedures are fair and equitable and followed through with integrity

Student

  1. Ensure any complaints or grievances are spoken about only to the Director or Senior Executive Officers

  2. Are honest and fair in reporting any complaints or grievances

DISCUSSION

Empowerdance Pty Ltd ensures that students have access to a fair and equitable process for dealing with complaints and grievances. Any issues needing to be resolved will be discussed with either the Director, or one of the Senior Executive Officers, and kept confidential at all times. Staff, students and clients will make every effort to resolve complaints or grievances; however, where it cannot be resolved internally, Empowerdance Pty Ltd will advise students of the appropriate body where they can seek further assistance.

An avenue for students to appeal against decisions that may affect their progress in any unit or the course will be made available in the student handbook. The complaints and grievance mechanism as a whole will be made known to any clients, staff and trainees at the time of enrolment or employment.

PROCEDURE

Complaint refers to any problems or feeling of dissatisfaction with the training, trainer or organisation.

If a student or parent has a complaint or grievance they must adhere to the following action steps:

  1. Contact your trainer or teacher to discuss (if no assistance is provided – take step 2)

  2. Contact the supervising principal (if no assistance is provided – take step 3)

  3. Contact Empowerdance directly to seek assistance and advice

Grievance refers to any real or imagined wrong-doing, unfair treatment, or feeling of resentment over any situation, or person

Approval
Director
Empowerdance Pty Ltd