Code of Practice
Code of Practice
As a Registered Training Organisation, Empowerdance Pty Ltd adheres to a Code of Practice that provides the basis for good practice in the marketing, operation, financing and administration of education and training services provided by us.
The Code of Practice provides information to students that demonstrates the commitment of Empowerdance Pty Ltd to quality training and assessment.
For the purpose of the Code “student” refers to any person participating in education and training delivered by Empowerdance Pty Ltd. “Staff” is a person(s) engaged by Empowerdance Pty Ltd to assist with the management of the RTO and the development, delivery, assessment, review of training and assessment of courses listed as part of the Scope of Registration.
Provision of Training & Assessment Services
Empowerdance Pty Ltd:
has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of its students and staff
maintains a learning environment that is conducive to the success of its students
has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of students
monitors and assesses the performance and progress of its students
ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of students, and it provides training for our staff as required
ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses
is committed to access and equity principles and processes in the delivery of its services
Issuance of Qualifications
Empowerdance Pty Ltd:
issues Certificate Parchments and Records of Results to students who meet the required outcomes of a qualification or unit of competency, in accordance with the Standards for Registered Training Organisations as required by ASQA
Provision of Information
Empowerdance Pty Ltd:
supplies accurate, relevant and up-to-date information to prospective students in accordance with Standards for Registered Training Organisations as required by ASQA
ensures this information enables a person unfamiliar with the education and training system, to make an informed decision about the appropriateness of their participation in the course being offered
regularly reviews all information provided to ensure its accuracy and relevance
Marketing of Training & Assessment Services
Empowerdance Pty Ltd:
markets and advertises its products and services in an ethical manner
gains written permission from a students and staff before using information in any marketing materials
accurately represents recognised training products and services to prospective students
ensures students are provided with full details of conditions in any contract arrangements with Empowerdance Pty Ltd
adheres to the guidelines for advertising set out in the national operations protocol for the marketing of nationally accredited training
Financial Standards
Empowerdance Pty Ltd:
has financial management processes in place in accordance with the Standards for Registered Training Organisations as required by ASQA
has measures to ensure that students receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation
has a refund policy that is fair and equitable and this policy is made available to all students prior to enrolment
ensures that the contractual and financial relationship between the students and the organisation is fully and properly documented, and that copies of the documentation are made available to the student
in accordance with the Standards for Registered Training Organisations as required by ASQA, Empowerdance Pty Ltd provides information to prospective students in relation to the rights and responsibilities of trainees, costs of training and assessment services and issuance of qualifications, payment arrangements, refund conditions and any other matters that place obligations on students
Recruitment
Empowerdance Pty Ltd:
recruits and selects students in an ethical and responsible manner and complies with equal opportunity legislation
has offers of course placement based on an audition and interview process to assess the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered
ensures that accurate assessments of applicants are undertaken with acknowledgement of recognition of prior learning where possible
ensures that the educational background of intending students is assessed by suitably qualified staff
Student, Staff and Visitor Safety
Empowerdance Pty Ltd is committed to ensuring a safe and healthy working environment for its students, staff and visitors. Safe dance practices are enforced and monitored by all staff. Staff in supervisory roles are responsible, at all times, for the work safety of all students under their control.
Empowerdance Pty Ltd undertakes to continue towards improving all safety levels.
Student Support Services
Empowerdance Pty Ltd:
works with students, staff and other professionals, where appropriate, to provide specialist knowledge, skills and experience to enhance provisions and programs tailored for the individual students with additional needs
may provide information for support networks and counseling if needed
recognises that all students have different language, literacy and numeracy skills and as such, provides ongoing academic assistance to help students succeed in their studies
Access and Equity
Empowerdance Pty Ltd:
complies with the principles for equity in education and training through adherence to the following
providing appropriate resources and linkages to promote equity in course participation
assisting all students to maximise their learning outcomes
conducting regular reviews to ensure equity principles are maintained with regard to all training and assessment services provided
Grievance Mechanism
Empowerdance Pty Ltd:
ensures that students have access to a fair and equitable process for dealing with grievances and provides an avenue for students to appeal against decisions which affect their progress
the grievance mechanism as a whole is made known to trainees at the time of enrolment
ensures every effort is made to resolve students grievances; however, where a grievance cannot be resolved internally, Empowerdance Pty Ltd advises students of the appropriate body where they can seek further assistance
Record Keeping
Empowerdance Pty Ltd:
maintains complete and accurate records of the attendance and progress of students as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request
Quality Control
Empowerdance Pty Ltd:
seeks feedback from our students, staff and industry on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations and to better prepare then for the workplace
may at any time request external dance instructors or members of the dance industry to observe students during training or assessing as part of a continuous improvement process
regularly updates course materials to encourage innovative infiltration of ideas
has, wherever possible, incorporated continuous improvement processes into all practices
Student Protection - students under the age of 18
Empowerdance Pty Ltd:
ensures every student has the right to feel safe at all times
ensures students are entitled to basic human rights regardless of special needs, cultural, or socio-economic factors
ensures students are entitled to the support of a person to act as an advocate on their behalf where needed
ensures students are protected from abuse, injury, protection from dangerous situations and confidentiality of information, while in the duty of care at Empowerdance Pty Ltd
Personal Information and the Privacy Act
Empowerdance Pty Ltd:
acts in accordance with the Privacy Amendment (Private Sector) Act 2000 (‘Privacy Act’) with regard to the collection, use and release of student and staff information
